Below are ten basic leadership
principles authored by Mr. Kathwari which define his commitment
to excellence. He believes these principles to be the core
foundation of success in business and community endeavors.
Leadership : Provide
leadership by example.
Accessibility : Be accessible, supportive,
and recognize the contributions of others.
Customer Focus : Understand that a manager’s
first responsibility is to the customer. Communicate this philosophy
to all employees and encourage them to make customer service
their first priority.
Excellence and Innovation : Have a passion for excellence
Self-confidence : Have the self-confidence
to empower others to do their best.
Change : Understand that change means opportunity
and do not be afraid of it.
Speed : Maintain a competitive advantage
by reacting to new opportunities with speed.
Hard Work : Establish a standard of hard
work and practice it consistently.
Prioritize: Establish priorities by clearly
differentiating between the big issues and the small ones.
Justice : Always make decisions fairly. Justice
builds confidence and trust, which in turn encourages motivation